Build proactive customer service
Posted: Sun May 25, 2025 8:59 am
Per Gartner, “The success of your customer experience canada phone number list strategy hinges on being able to proactively and predictively solve problems for customers to meet expectations and avoid issues before they happen.”7 As the employee and customer service industries continue to advance, contact center organizations must actively evaluate market changes and adapt their customer experience strategy and approach to proactively address changing customer needs and behavior. Gartner continues to explain, “This requires data-driven insights on customer behavior and expectations — which takes capabilities that not all customer service teams have.” A weekly evaluation of performance is recommended to maximize service outcomes and reduce operational costs. Capabilities such as Conversational AI, GenAI, and AI-powered sentiment analysis can provide organizations with automated insights to help drive competitive advantage in the market and build more proactive customer service.
The path forward with ServiceNow and 3CLogic
To sum up, finding the right CCaaS and service management platform vendors for your digital transformation initiatives is crucial to success — both short-term and long-term. As you go through your vendor evaluation process, focus on finding solutions that complement and enhance each other rather than compete.
As the only CCaaS provider to reach ServiceNow Advanced Platform Status, 3CLogic is uniquely positioned to deliver natively embedded AI and contact center solutions for ServiceNow that complement and enhance already existing ones. The synergy between 3CLogic and ServiceNow sets the standard for a harmonious vendor partnership, driving streamlined operations through a unified omnichannel workspace that helps organizations improve efficiency, boost productivity, reduce costs, and optimize experiences.
To learn more about what 3CLogic and ServiceNow have to offer, we recommend visiting our ServiceNow-centric webpage or scheduling a personalized chat with one of our ServiceNow-certified experts.
The path forward with ServiceNow and 3CLogic
To sum up, finding the right CCaaS and service management platform vendors for your digital transformation initiatives is crucial to success — both short-term and long-term. As you go through your vendor evaluation process, focus on finding solutions that complement and enhance each other rather than compete.
As the only CCaaS provider to reach ServiceNow Advanced Platform Status, 3CLogic is uniquely positioned to deliver natively embedded AI and contact center solutions for ServiceNow that complement and enhance already existing ones. The synergy between 3CLogic and ServiceNow sets the standard for a harmonious vendor partnership, driving streamlined operations through a unified omnichannel workspace that helps organizations improve efficiency, boost productivity, reduce costs, and optimize experiences.
To learn more about what 3CLogic and ServiceNow have to offer, we recommend visiting our ServiceNow-centric webpage or scheduling a personalized chat with one of our ServiceNow-certified experts.