The power of integrated ServiceNow capabilities
Posted: Sun May 25, 2025 8:58 am
To unlock the full potential of the service desk, ServiceNow canada phone number list and 3CLogic’s unified vision suggests creating a single omnichannel solution where contact center capabilities, such as voice, SMS, and call reporting, are seamlessly connected to the service management platform. In this unified approach, 3CLogic’s AI and CCaaS solutions are natively embedded within the ServiceNow workspace to streamline workflows and processes while effectively avoiding introducing multiple platforms or duplicative capabilities. By streamlining service desk operations, redundant costs and complex processes are effectively avoided, proven to save organizations $2,000,000 in operational costs while also improving call-to-service by 95%.
By streamlining service desk operations, redundant costs and complex processes are effectively avoided, proven to save organizations in operational costs while also improving call-to-service by
Key benefits of ServiceNow and 3CLogic partnership for contact centers
1. Enhanced employee/customer experiences:
Personalization at scale is a must to meet employees’ or customers' needs as it creates a more relevant experience for the recipient. In fact,of customers expect a personalized experience every time, and 76% feel frustrated when it is not delivered.4 That’s why 3CLogic and ServiceNow deliver an omnichannel experience with AI-powered capabilities, such as Conversational AI and intelligent IVR workflows, adapting to changing customer needs, events, and triggers in real-time.
2. Increased agent productivity:
Great employee or customer experiences start with creating an outstanding agent experience. 3CLogic provides integrated CTI and SMS messaging for ServiceNow, synced to existing digital ones (e.g., chat, cases/incidents, etc.), to empower agents with a single workspace that effectively removes the need for cross-platform “swivel-chairing,” reduces manual work, and speeds up handle times.
3. Improved supervisor insights:
To maximize productivity and profitability, every data point matters — and even better if it's provided in real-time. With 3CLogic, supervisors can enjoy AI-powered insights into engagement data and performance, delivered directly to the ServiceNow platform for streamlined and comprehensive reporting. With real-time call transcripts, AI-powered assisted recommendations with Now Assist, and actionable insights delivered with Speech Analytics, it becomes easy to proactively improve operational processes and provide agents with personalized training plans.
By streamlining service desk operations, redundant costs and complex processes are effectively avoided, proven to save organizations in operational costs while also improving call-to-service by
Key benefits of ServiceNow and 3CLogic partnership for contact centers
1. Enhanced employee/customer experiences:
Personalization at scale is a must to meet employees’ or customers' needs as it creates a more relevant experience for the recipient. In fact,of customers expect a personalized experience every time, and 76% feel frustrated when it is not delivered.4 That’s why 3CLogic and ServiceNow deliver an omnichannel experience with AI-powered capabilities, such as Conversational AI and intelligent IVR workflows, adapting to changing customer needs, events, and triggers in real-time.
2. Increased agent productivity:
Great employee or customer experiences start with creating an outstanding agent experience. 3CLogic provides integrated CTI and SMS messaging for ServiceNow, synced to existing digital ones (e.g., chat, cases/incidents, etc.), to empower agents with a single workspace that effectively removes the need for cross-platform “swivel-chairing,” reduces manual work, and speeds up handle times.
3. Improved supervisor insights:
To maximize productivity and profitability, every data point matters — and even better if it's provided in real-time. With 3CLogic, supervisors can enjoy AI-powered insights into engagement data and performance, delivered directly to the ServiceNow platform for streamlined and comprehensive reporting. With real-time call transcripts, AI-powered assisted recommendations with Now Assist, and actionable insights delivered with Speech Analytics, it becomes easy to proactively improve operational processes and provide agents with personalized training plans.