What is the ServiceNow Build Program?
Posted: Sun May 25, 2025 8:51 am
The ServiceNow Build Program is designed for canada phone number list independent software vendors (ISVs), technology partners, and developers looking to build applications on the ServiceNow platform. The program provides tools, resources, and support to create robust offerings that integrate seamlessly with ServiceNow’s existing capabilities. Participants can build solutions for various use cases, from IT service management (ITSM) to HR Service Delivery (HRSD) to CRM and Industry Workflow automation.
The program consists of different tiers, with the Advanced Platform status being one of the most prestigious. Partners are evaluated based on their commitment and achievements within three core areas over a twelve-month rolling period:
Competency: The partner’s ability to provide market value through deep ServiceNow expertise and knowledge. Highly skilled organizations have ServiceNow-certified employees who can quickly and efficiently navigate the platform’s functions and actions.
Capabilities: The partner’s ability to demonstrate reliability and ServiceNow integration expertise through a proven record of successful implementations. A strong track record in this category indicates a partner’s ability to deliver high-quality support and solutions.
Customer success: The partner’s ability to deliver exceptional customer experiences and showcase entrepreneurial performance, ensuring customers see a considerable return on their investment. A partner ranked highly in this category has a unique competency to work closely with customers to proactively solve for evolving needs and requirements.
What does it take to achieve Advanced Platform status?
Reaching Advanced Platform status within the ServiceNow Build Program is no small feat. With a rigorous validation process and ongoing commitment to excellence, 3CLogic remains the sole contact center solution to achieve and maintain the status to-date. Key highlights of any offering reaching the designation include:
Deep native integration: integrations must be built using native ServiceNow capabilities, ensuring seamless compatibility and an optimized user experience.
Certified application: The solution must undergo ServiceNow’s stringent certification process, which includes security and performance reviews.
Proven market traction: The offering maintains active, successful deployments with customers and showcases its ability to solve real-world challenges.
Ongoing compliance and support: Continuous updates, security patches, and customer support to ensure long-term reliability.
Commitment to innovation: Advanced Platform partners are expected to leverage the latest ServiceNow advancements and maintain best practices for ongoing solution development.
The program consists of different tiers, with the Advanced Platform status being one of the most prestigious. Partners are evaluated based on their commitment and achievements within three core areas over a twelve-month rolling period:
Competency: The partner’s ability to provide market value through deep ServiceNow expertise and knowledge. Highly skilled organizations have ServiceNow-certified employees who can quickly and efficiently navigate the platform’s functions and actions.
Capabilities: The partner’s ability to demonstrate reliability and ServiceNow integration expertise through a proven record of successful implementations. A strong track record in this category indicates a partner’s ability to deliver high-quality support and solutions.
Customer success: The partner’s ability to deliver exceptional customer experiences and showcase entrepreneurial performance, ensuring customers see a considerable return on their investment. A partner ranked highly in this category has a unique competency to work closely with customers to proactively solve for evolving needs and requirements.
What does it take to achieve Advanced Platform status?
Reaching Advanced Platform status within the ServiceNow Build Program is no small feat. With a rigorous validation process and ongoing commitment to excellence, 3CLogic remains the sole contact center solution to achieve and maintain the status to-date. Key highlights of any offering reaching the designation include:
Deep native integration: integrations must be built using native ServiceNow capabilities, ensuring seamless compatibility and an optimized user experience.
Certified application: The solution must undergo ServiceNow’s stringent certification process, which includes security and performance reviews.
Proven market traction: The offering maintains active, successful deployments with customers and showcases its ability to solve real-world challenges.
Ongoing compliance and support: Continuous updates, security patches, and customer support to ensure long-term reliability.
Commitment to innovation: Advanced Platform partners are expected to leverage the latest ServiceNow advancements and maintain best practices for ongoing solution development.