The devil is in the details: How to complement existing offerings

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When selecting CCaaS and CRM solutions for your CXaaS environment, it's essential to evaluate whether at least one vendor seamlessly integrates its capabilities within the other platform or if both prefer to keep some features separate. One optimal example is 3CLogic and ServiceNow. 3CLogic offers AI-powered contact center capabilities purpose-built to integrate with ServiceNow to canada phone number list complement and enhance existing features and processes. For example:

Single omnichannel Agent Workspace: By complementing ServiceNow's existing digital channels with voice and SMS, 3CLogic delivers a single omnichannel agent workspace to eliminate agent swivel-chairing and manual tasks while enabling faster customer service.

AI that powers AI: 3CLogic provides real-time call transcription and GenAI call summarization, complementing existing ServiceNow capabilities such as Now Assist and GenAI for case Resolution Notes. This combination allows 3CLogic's specific AI-powered capabilities to enable broader ServiceNow AI workflows and processes, driving the greatest level of automation and efficiency without feature overlap.

Streamlined reporting: 3CLogic enriches ServiceNow with contact center KPIs, AI-powered sentiment results, and real-time metrics to complement its native BI reporting tool, Performance Analytics, or WFO solution. This unified approach makes it easy to evaluate performance, generate comprehensive reports, or enable forecasting in combination with ServiceNow data without the arduous and manual task of exporting and merging data sets in Excel.

Conclusion
The future of CX is already here, and it's called Customer Experience as a Service (CXaaS). This new approach to CX consolidates technologies into a single centralized solution, making it easy for organizations to streamline workflows and engagements to optimize CX outcomes and reduce operational costs.

If you're curious to learn more about this topic, please schedule a demo with one of our experts. They'll guide you through how to create a personalized CXaaS strategy for your organization.